Contents of this toolkit

Each online communication tool described in this toolkit has its own section. In that section, information is provided in both audio and text on these topics:

• what is it
• how is it used
• who is using it
• why are they using it.

 

Welcome

This online communication toolkit has been designed to help you understand and use the various forms of online communication. Included are tips for using each of the various tools currently available on the Internet.

There is a greater amount of mix and match and blurring of the edges of the tools. You do not always find one distinct tool e.g. web pages now have comment sections that are really blogs; some companies have instantaneous response to feedback which is really a chat; and so it goes on. There is also some information about the netiquette involved when using these tools.

If you prefer to read about the tools, then there is a print version of some of this material in the Tools for Online Communication Guide (pdf file 332 kb). A link to this document is available on every page on the right-hand top of the window.

© 2009 NSW Department of Education and Training, Professional Learning and Leadership Development Directorate